This article was originally published here: Shirley Ong – Vice President (Sale) of Mutual Benefits Realty Pte. Ltd.
Shirley Ong delights in enabling her wealthy clients make the right property purchases.
What’s your story?
Mixing with the HWNI daily….why… because I help HNWI to buy and sell properties. It is not just about buying and selling but about connecting with them and helping them to identify what are the right properties to buy. The purchaser may be rich but they often are clueless about properties in Singapore and, anyhow, it is dangerous to park your money in any properties because the tax is very high. In Singapore it is anything from 24% to 29%, hence mistakes should not be made. I often joke that maybe the next Netflix should be on how HNWI buy property!
What excites you most about your industry?
I super enjoy seeing clients make money. My clients are often shocked that their properties can be leased out so fast and when they make money they buy me a gift.. (laugh). I am happy because I love property and I sincerely enjoy the process of the transaction.
What drives you in business to push beyond what other people consider normal?
I push myself a lot. Somedays I only go to sleep at 2-3am because of the time zone difference and I accommodate to my clients timing. I pamper my clients a lot, hence I am like their PA, accountant, delivery guy, part time helper in order to get the house leased (phew).
What have been the most useful skills you have learnt and applied in your journey?
Patience – dealing with HWNI requires a lot of patience. It is a lot of learning to take one thing at a time and sometimes I wonder what they are thinking but they have a lot more things to think and worry about before replying to me on certain thing.
What’s the best piece of advice you ever received?
I am pretty blessed as I learn a lot from my clients especially when they share their journey of being an entrepreneur. I think one of the best bits of advice I get from my clients is “Be yourself”. People like you for who you are not what you show them. Many a time we present a different self when we are with different people but always be yourself then you will find peace with others and with yourself.
Who inspires you?
Malala Yousafzai inspire me. She does not bow down to the circumstances but she chooses to speak up for human rights for the education of women. Being a woman myself, I do experience inequality or being judged for making certain comments or for some of my actions. Sometimes I think I probably would not be judge or criticized if I were a male. I admire and am inspired by her courage, her strength and her power within her. I salute what she been through and the differences she has created.
What have you learnt recently that blew you away?
Recently I learnt not to be stubborn or rigid in my thought process, especially towards things that are not definite in life. I learnt this from my very good friend who is also my boss. I should allow myself to breathe and allow nature to take its course at times rather than to be rigid just because I think things should be done in a certain way. There is actually no standard way, the standard is set by myself and I chain myself with my own rigid thought process and create unnecessary stress.
If you had your time again, what would you do differently?
Haha this is my favorite question because I would think I may have a different answer the next time cause we are always at different seasons of our life. I think I may still be a real estate consultant but I would play it big, I would like to be a developer and also be involved with fund company ventures.
How do you unwind?
I love reading books especially motivation books and watching movies. I enjoy this period of being the character of the book or movie. After a good book or movie, I feel all my energy up again to “chiong” which means go all the way out for the next day.
What is a major mindset change, belief shift or ‘ah ha’ moment that you’ve experienced in relation to your business?
I learned most of my successful HNWI have this in common “Move on”. They live in the present and not in the past. No matter how painful what they have been through they only let it be a lesson and move on. This is sometimes more easily said than done. However each time when I consult them, they say ” Just move on” and I am like “Oh yes move on don’t waste time” This really helps me a lot in my business and also as a person.
Everyone in business should read this book:
It is an old book but I love it. “The 7 habits of highly effective people” by Stephen R Covey. I think it is a good book to start and a good book for a reminder that we need to be proactive, to begin with a END in mind, to think Win-Win always, to seek first to understand and then to be understood and many other things. I think not only are these basics so important but it is equally important to read again to remind oneself not to loose the basic.
Shameless plug for your business:
I am an outstanding property agent who has over 50 awards at the Singapore level (Singapore Accredited Estate Agencies and Institute of Real Estate) and company level. I was the first Singapore property agent to win a distinguished salesperson award in Hong Kong. I have an excellent attitude and knowledge which brings about a seamless transaction to buy, sell and rent properties in Singapore and overseas. I am your most honest, reliable, professional and must go to real estate consultant.
How can people connect with you?
People can connect to me at my email [email protected] or at my LinkedIn or wechat or IG.
Social Media Links?
This interview is part of the CallumConnects series. Every entrepreneur featured has been recommended by one of our previous guests.